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kam502
Advocate

My now tv hub cannot plug in to phone socket please help

I have just moved into a flat and ordered a now tv hub. I found that the white plastic BT phone point front part is missing. The hub seems cannot plug in to the phone socket normally . What should i do to fix it? Who I can contact to solve this problem ? Thanks to help me! 

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5 Replies
schnapps
Legend 5
Legend 5

Re: My now tv hub cannot plug in to phone socket please help

Hi @kam502 

 

Phone the NOW Broadband Team using the telephone number from the link below and explain to them the situation with the missing face plate on the BT Master Socket.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Geluk
Expert 2

Re: My now tv hub cannot plug in to phone socket please help

May be an expensive Openreach repair- consider buying off E bay

kam502
Advocate

Re: My now tv hub cannot plug in to phone socket please help

I hardly to plug it in but i did that. It showed 2 green lights at first. After waited half of the day it suddenly turned on 3 green lights. It works now. Thank you all for help 🙂

dehowletts
Advocate

Re: My now tv hub cannot plug in to phone socket please help

you have plugged your adsl filter into your phone line I assume? Then plugged your router into this? 

 

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dehowletts
Advocate

Re: My now tv hub cannot plug in to phone socket please help

ooops so sorry please ignore my post!!