My broadband went offline for about 2 hours a couple of days ago and it was faster when it came back

[Customer123456]

My broadband went offline for about 2 hours a couple of days ago and it was faster when it came back

Previously, my router would connect at a line rate of approx 30,000 Kbps and I would be able to get sustained data transfers of approx 2.5 to 2.8 MBytes/sec.

Now, my router connects at approx 50,000 Kbps (currently showing 49,383) and I can get sustained data transfers of 4.5 to 4.9 MBytes/sec

Now, obviously, I'm not complaining, I'm just curious, did NowTV engineers (or Openreach maybe?) do some upgrades? To get a faster line rate I presume the improvement has taken place between my home a the FTTC cabinet? Maybe upgraded hardware at the cabinet? Maybe the flood waters over the last few weeks washed the copper clean 😉

Can anyone from Now actually answer this question for me? Is there any way to speak to them directly to ask?

[RoyB · Accepted solution]

@Customer123456 

You can look your gift horse in the mouth on any of these numbers:-

150 from a Now landline, or take your pick of:-

0800 759 1213, 0330 041 2518, 0330 041 2462, 0330 332 3050, 0330 041 2473, 0333 759 4816

😛

But they may have no more idea than you about the arcane background workings of Openreach; and Now engineers do not work on the public side of the broadband network.

[Customer123456]

@RoyB 
Thanks Roy, I will have a think about whether it's even worth giving them a call. I don't want them to turn it back down again!

[chilli2]

Might have been some work in the area to improve things / new cable/joints etc.

 If your happy with it then leave it as is, if you are curious then you could try and set up a broadband quality monitor such as the one here : https://www.thinkbroadband.com/broadband/monitoring/quality