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Miral
Newbie

Multi-streaming

Keeps telling me I am multi-streaming when I am not.

Using my laptop and have even disconnected the Sky box.

2 REPLIES 2
redchiz1
Champion 2

Sky box? NOW isn't available on Sky. 

gavs82008
Legend 5
Legend 5

@Miral 

Disconnecting a device will not cleanly exit the stream. You need to hit back until see the homepage.

If you don’t do this then you’ll need to wait up to 10 minutes before you watch on another device. 

Best way around it is to take out boost.
https://help.nowtv.com/article/what-is-now-boost

FYI that I do not work for NOW, just a NOW customer trying to help