Losing broadband daily

[petertinc57]

Been a customer for over 4 yrs no problems. Last 3 weeks been losing broadband connection daily all day every day. Not the only one either as asked around and others got same problem i'm in Canterbury others as far as Romford. I'm even losing connection whilst I write this. All of us are not prepared to pay our subscriptions much longer if NOW Broadband don't fix it.

[gavs82008]

@petertinc57 

Broadband staff won't be coming onto help. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Also when you report it and only when you report it you’ll no doubt be in line for compensation.
https://help.nowtv.com/article/auto-compensation