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NWJ999
Advocate

Landline outage for 9 days so far

Anyone else suffering from a landline outage in Chester region? When I eventually got through on the helpline I was told that OpenReach are working on fixing the problem, but there have been no updates and no sign of the problem being solved.

1 Solution
gavs82008
Legend 5
Legend 5

@NWJ999 

Keep pestering the support team by calling them. No updates will happen on here I am afraid.

FYI that I do not work for NOW, just a NOW customer trying to help

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3 Replies
gavs82008
Legend 5
Legend 5

@NWJ999 

Keep pestering the support team by calling them. No updates will happen on here I am afraid.

FYI that I do not work for NOW, just a NOW customer trying to help
Marieleaver
Advocate

My phone line not working 

RoyB
Legend

@Marieleaver 

Call the Now Broadband phone line, and proceed as if this was a Broadband issue until you encounter a human, and can explain.

The Broadband Team handle phone line faults equally well as Broadband faults.

If you don’t have the required phone number to hand, you will find it in about every other post on here 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.