12-01-2023 14:17
I have no dial tone. I've tried a different phone in the main control box and that doesn't work either.
I can't find a way of reporting the fault - the help system is useless. Follow the "Broadband & Calls" route eventually just leads to "Broadband" ONLY.
Can anybody tell me how to report this fault so that it can be fixed without pretending it's a "broadband" issue?
Same problem with this post - had to select a Board, but none relevant!
Solved! Go to Solution.
12-01-2023 14:42 - edited 12-01-2023 14:43
If you select "Broadband" they will deal with phone issues also: 0330 041 2518.
12-01-2023 15:04
thanks for your help
12-01-2023 15:05
The help system is correct, phone support deals with BOTH landline and broadband. Call the number provided by @redchiz1
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
It's best to get in touch by phone, so an advisor can help fix your issue at the same at time as registering your complaint.
03-04-2023 18:20
its difficult to contact by phone when it does not work
03-04-2023 18:39
Do you have, or can borrow a mobile phone to get in touch?
03-04-2023 18:56
03-04-2023 18:38
Replied to the thread you created.
https://community.nowtv.com/t5/Setup-Performance/land-line/m-p/599940#M16963