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BrentLongshank
Advocate

Land line fault

I have no dial tone. I've tried a different phone in the main control box and that doesn't work either.

I can't find a way of reporting the fault - the help system is useless. Follow the "Broadband & Calls" route eventually just leads to "Broadband" ONLY.

Can anybody tell me how to report this fault so that it can be fixed without pretending it's a "broadband" issue?

Same problem with this post - had to select a Board, but none relevant!

1 Solution
redchiz1
Elite 2

If you select "Broadband" they will deal with phone issues also: 0330 041 2518.

View solution in original post

3 Replies
redchiz1
Elite 2

If you select "Broadband" they will deal with phone issues also: 0330 041 2518.

BrentLongshank
Advocate

thanks for your help

gavs82008
Legend 5
Legend 5

@BrentLongshank 

The help system is correct, phone support deals with BOTH landline and broadband. Call the number provided by @redchiz1 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Problem with your line?

It's best to get in touch by phone, so an advisor can help fix your issue at the same at time as registering your complaint.

FYI that I do not work for NOW, just a NOW customer trying to help