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JR1
Newbie

Internet dropping out several times a day

I been getting my internet with NOW for just over a year.  All was fine until the last month or so when the internet keeps dropping out which makes working from home and watching TV difficult.  It happens several times a day.  I've used all the online tools and it says everything is fine but the problem still happens.  I have a friend that has Sky internet and lives a few doors down from me (I understand NOW comes via Sky) and she is having the same issues.  I am in West London if that is relevant.  

 

Its got to the point where it is so frustrating that when I move house I will switch providers if it isn't fixed which I actually don't want to do!

 

Anyone having similar frustrations?

 

I tried reporting to NOW but they just emailed me asking me to do all the things I've already tried and saying there is no record of a problem

 

Thanks

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gavs82008
Legend 5
Legend 5

Re: Internet dropping out several times a day

@JR1 

Assuming you have tried the old turn it off and on again?

 

Is the internet dropping out on Wi-fi or Ethernet or both?


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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