Internet dropping off but technical check comes back as all good

[Me83]

My connection keeps dropping off. The first couple of times I reset the router because the technical check came back as low. Now it is saying my connection is all good but the internet keeps dropping off.

[redchiz1]

@Me83 

Have you tried the various suggestions in the help pages?

Have you got any issues with noise on your landline?

Other than that, there is not a lot we can do here I'm afraid, you will need to persevere with NOW customer services directly.

[gavs82008]

@Me83 

Give the team a call, see this link for the number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Don’t expect a reply from staff as per this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for