Intermittent connection issues

[Parker911]

Since having NOW broadband installed I've been having ongoing intermittent issues with the connection.

Speed tests always come back ok, and the wifi signal itself seems ok but what I find is that any kind streaming service often stops  or bufffers for a long time, internet calls drop continuously and webpages fail to load intermittently.  This is happening across all devices at random times.

It feels like the issue relates to either DNS resolution or an issue with the router itself, I would like to log a ticket with NOW but there doesn't seem to be anywhere on the website to do this or send an email.

Can anybody help me with this issue?

[gavs82008]

@Parker911 

Staff especially broadband never post on here.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

The router from NOW is well known to be poor. Are you able to use your own?

Otherwise you could split the bands.
https://help.nowtv.com/article/improve-broadband-speed

Outside of that best to stick with Ethernet where possible. 

[RoyB]

@Parker911 

Call 150 free from a Now landline, or take your pick of:-

0800 759 1213, 0330 041 2518, 0330 041 2462, 0330 332 3050, 0330 041 2473, 0333 759 4816

Rather than chat to Now, you might prefer to email them, which you can do on

customerservices@ nowtv.com

(omit the space, needed here as the Community software ‘eats’ any properly formed email addresses we might try to post).

Some problems can be better expressed in an email, but it’s up to you.