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JohnnyMo
Mentor

Intermittent Broadband Issues

I have NOW Fab Fibre Broadband Last few months I've had a intermittent problem was several times a day a web page would not load either Timed out - No Internet or NO DNS. Normally loaded at the 2nd or 3rd attempt. This is starting to get annoying so I investigated. 

Log file has:  (Ip Address masked) 

2023-02-06 15:23:20 syslog: Lease renewed 3600 ip 90.212.251.**
2023-02-06 15:49:49 syslog: No lease renewal received
2023-02-06 16:06:44 syslog: Lease renewed 3600 ip 90.212.251.**

Now_TV_system.html has:

Broadband LinkDownstreamUpstream
Connection Speed (Kbps)32400 3693
Line Attenuation (dB)DS1:13.3  DS2:30.5   DS3:46.8US0:1.4  US1:25.1  US2:37.2

 

As you can see the Down Stream speed is below the guaranteed and the Up Stream speed is below half the expected speed.  Line attenuation seem high. 

Any Advice please.

 

 

 

 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@JohnnyMo 

See this thread.

https://community.nowtv.com/t5/Off-Topic-Chat/Terrible-packet-loss/m-p/596115#M21557

FYI that I do not work for NOW, just a NOW customer trying to help