INC3903419 - Full Exchange Outage - nebea, nelc, nerg, nestn

[Dave5]

I recently got NOWTV broadband in my new flat, the service was supposed to go live on Monday, but I have no internet. The router is plugged in an WiFi works, but the internet light is not on at all. Not even orange. 

When I run a technical check online I see:

INC3903419 - Full Exchange Outage - nebea, nelc, nerg, nestn

I don't know if my connection is set up correctly or not. Is this outage ever going to get fixed? Not impressed as a new customer, I expected my broadband to be up and running on Monday and it's now Friday...

[John12345678]

@Dave5 we’ve got the same issue. It’s been unavailable since 5am. I’ve been with Now a year and not had an issue up until now. Sounds like the issue is a general open reach outage rather than being specific to now, but we’re all affected locally. Hopefully they’ll fix it soon! 

[gavs82008]

@Dave5 @John12345678 

You wont get a reply from staff about broadband on here. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Best to call the team, make sure to be signed and use the ‘How to get in touch’ drop down for the call centre info.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

[93KB]

@Dave5 

This has happened to me, when did you eventually go live? It is very  frustrating