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Alba
Advocate

Hub not working

My broadband was supposed to go live yesterday but my account still says to not set it up yet. I did it anyway because it should be live by now but only 2 green lights showing and keeps asking me to sign in on my device.

That takes me to a page telling me to check the cable connection (which I have and it's fine) and won't connect at all, just keeps telling me to check the cables and restarting the hub.

Has this happened to anyone else? How can I get it to work? 

1 Solution
gavs82008
Legend 5
Legend 5

@Alba 

Have you called the broadband team to see what’s going on? Unfortunately NOW are fully reliant on OpenReach to sort it out.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

FYI that I do not work for NOW, just a NOW customer trying to help

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1 Reply
gavs82008
Legend 5
Legend 5

@Alba 

Have you called the broadband team to see what’s going on? Unfortunately NOW are fully reliant on OpenReach to sort it out.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

FYI that I do not work for NOW, just a NOW customer trying to help