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jjb
Advocate

Graphics in emails not loading

Can anyone please tell me why emails appear on my iPhone using Mail but all pictures are missing. The only way to get them to load properly is to disconnect from wifi and use the cellular network. 

4 REPLIES 4
redchiz1
Champion 2

Hmm, curious. Maybe check the security settings in Broadband Buddy in My Account?

Otherwise, get on to the support team by calling 0330 041 2518.

gavs82008
Legend 5
Legend 5

@jjb 

Is this for all emails or just NOW related emails? Can I assume your a broadband customer with NOW?

If your a broadband customer with NOW and affecting all emails call the team from the number provided by @redchiz1 

FYI that I do not work for NOW, just a NOW customer trying to help
jjb
Advocate

All emails. And yes I’m a NowTV broadband customer.  

chilli2
Elite

AS above try turning broadband buddy off.

 You could also try an alternative email client/app on your device , and connecting to another wifi network.

 If its not broadband buddy then it could also be an Apple problem, er feature, er... are you holding the phone  right?