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Rafael
Advocate

Go live date missed

Hi, yesterday it was supposed to go live, and nothing happened.

Ive been waiting for more than 2 Weeks now. Why it's taking so long? Can somebody check what's going on?

The order and tracking page has disappeared.

 

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Kevin3263
Advocate

Re: Go live date missed

I had the same issue. It's been two days and I actually called the customer service. They told me they'll send me a text message or email, but I received nothing.

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4 Replies
Kevin3263
Advocate

Re: Go live date missed

I had the same issue. It's been two days and I actually called the customer service. They told me they'll send me a text message or email, but I received nothing.

View solution in original post

schnapps
Legend 5
Legend 5

Re: Go live date missed

Hi @Rafael @Kevin3263 

 

Because this is predominantly a forum where customers help out fellow customers, it might be a good idea to chase up NOW directly.

 

From the link page below, there are a few communication methods (including a telephone number) to contact the NOW Broadband Team.

 

Hope you both get it sorted.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Aniso
Advocate

Re: Go live date missed

Hi Rafael,

 

I have the same problem today. And I am wondering if you have got your broadband activated yet.

 

Thanks,

Aniso.

Rafael
Advocate

Re: Go live date missed

Yes, It's live. It started yesterday (I called them, and they informed me the engineer would come to take a look outside of the property).

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