We are suffering terrible broadband and phone problems in 3 of out local Dorset villages. No landline phone service, in some cases up to 5 weeks and no broadband for many users. (We have poor mobile reception and so rely on out landlines). We have all complained in as may ways as possible until we are blue in the face but nothing ever gets fixed. I'm guessing this a quite normal for Now. I took a look at the Ofcom site but they are just as useless.
Does anyone out there have any suggestions as to how to get our phones and broadband fixed?
I'm rocking 500Mbps FTTP from BT in my Dorset village.
Have you had a word with Jurassic Fibre?
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.