Extremely poor broadband and phone service- I want to leave!!!!

[Anonymous User]

Had now broadband and phone service for nearly 2 weeks. Speeds fluctuate all the time and dip to nearly zero on a regular basis!! Engineer called and it only made things worse as all my landline extensions now don’t work.

have emailed twice for help- had no reply?
have tried live chat- no operators available all the time!!
cant get through on any help number!!
I now just want to leave- grrrrrrrrrrrr!!!!!!

[gavs82008]

@Anonymous User 

Is this the number you are trying?

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW TV advisor.

[Anonymous User]

If only my now tv phone service was working....

[gavs82008]

@Anonymous User 

Its a free phone number so you can call using your mobile.

[Anonymous User]

Hi- sorry I would but my mobile reception is very poor in my house. I usually use WiFi calling but I can’t use that at the moment. I tried calling your support team earlier but the guy couldn’t hear me!!

[Anonymous User]

I haven’t been able to get your chat service working?

What do you need from me in order to fix?

[gavs82008]

@Anonymous User 

This is a customer forum. So I’m exactly the same as you a customer. 

Live chat I believe is mainly reserved for TV passes I believe. 

Even if you only get 1 bar of signal on your mobile it’ll be enough to make the phone call.

If you rather not, you can send an email to customer support using the address in the below picture.