Day 3 without broadband

[Mary18]

Any advice to help get back online - when I call they can’t give me a date my broadband stopped working on Tuesday 

[gavs82008]

@Mary18 

You won't get any updates on here. All you can do is keep calling the broadband team.

What you must bear in mind is that NOW are completely reliant on OpenReach.

This may or not be any consolation.

https://help.nowtv.com/article/auto-compensation

[Mary18]

thank you - I am still without broadband and no updates 

[Jayach]

And what are Now saying when you ring them?

I assume you're reporting it via the number here:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Mary18]

First I was told engineer with in 2 days - then i was told within 3 days now I have just be told 3-5 days and they don't work the weekend - it just seems a very poor service 

[gavs82008]

@Mary18 
NOW don’t own any network. So are completely reliant on OpenReach.

[RoyB]

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@gavs82008 wrote:

@Mary18 
NOW don’t own any network. So are completely reliant on OpenReach.

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@Mary18 @gavs82008 

Who should nevertheless be taking a maximum of 72 hours to fix the issue. Monday to Saturday. It is only Sundays they do the Melina Mercouri thing,

[Mary18]

I am still without broadband been told open reach have tried to fix it twice but no update - can I call open reach direct I have been without broadband since 1 August 

[gavs82008]

@Mary18 

No you can’t I am afraid, NOW act as the middle man between you and OpenReach. Just have to keep pestering the broadband team.

[Jayach]

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@Mary18 wrote:

I am still without broadband been told open reach have tried to fix it twice but no update - 

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If Openreach have been out, they  will have given Now an update.