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Magryt
Newbie

Cancelling the broadband week before contract ends

My contract comes to an end on 09.06.23 and this is payment day. If I want to cancel it before 09.06 I have to pay cancellation fee. If my membership ends after 09.06 I won't have to pay any cancellation fees. And my question is: Will they take payment that day, and if they do, will they refund it? What I understand payment is taken in advance.

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Magryt 

Call the broadband team.
NOW - Get in touch (nowtv.com)

Thinking of cancelling? NOW Broadband Members can call 8am-8pm, 7 days a week.

03300 412473

Have a nosy at this link.
Early termination charges for NOW Broadband (nowtv.com)

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite 3

I would say, as long as you have paid 12 monthly payments, you can cancel anytime you like, you will have fulfilled your contractual obligations.

But yes, give Now a call if you are worried.