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GordonH
Newbie

Can we get a new landline number? renumbering?

We switched over from talktalk to NOW about 2 months ago. We don't use our landline often so it wasn't until recently we discovered that our old number that we wanted to transfer over is no longer working.
Is there a way to recover that number? Do we contact TalkTalk? Openreach? What are our options? 

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gavs82008
Legend 5
Legend 5

Re: Can we get a new landline number? renumbering?

@GordonH 

Best to give the broadband team a call, as I beleive this should have been done when performing the switch. 

 

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband customers can get in touch anytime between 8am–8pm.

Call us 0330 041 2480


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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redchiz1
Scholar 3

Re: Can we get a new landline number? renumbering?

@GordonH I would also check with TalkTalk that your account with them has actually been closed. It is incumbent on the receiving provider i.e. NOW in this instance to organise this assuming that you did indeed specify that you wanted to keep your existing number when switching. 

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