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Brad1
Advocate

Can't connect to hub as saying "check password".

I have entered the password provided on both card and under the hub as shown and in all capitals. 

Is there a solution for this. Thanks 

 

 

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Brad1 

Firstly try a full reset on the NOW Router and try the Wi-Fi password once again.

If that doesn't work if you have a something like a laptop with an Ethernet port on it, connect the Ethernet cable between the laptop and NOW Router and check what Wi-Fi password is currently on the Router or change the password to something of your choice.

https://help.nowtv.com/article/how-do-i-change-or-reset-my-wi-fi-password 

schnapps
Legend 5
Legend 5

Hi @Brad1 

Forgot to ask is this happening on all your internet connected devices or just one or two devices in particular when attempting to connect to the NOW Router over Wi-Fi ?

If it's only certain devices that fail, then what devices are they ?