cancel
Showing results for 
Search instead for 
Did you mean: 
SD
Advocate

Broadband speed

Broadband speed is supposed to be 49.9 and its only 35.5 

0 Thanks
Reply
1 Solution

Accepted Solutions
gavs82008
Legend 5
Legend 5

Re: Broadband speed

@SD 

Use the link I provided to split the Wi-Fi bands.

 

You might need to call the team however.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

View solution in original post

0 Thanks
Reply
7 Replies
gavs82008
Legend 5
Legend 5

Re: Broadband speed

@SD 

When did you sign up to NOW for broadband?

 

Has it been over 10 days for the line to settle?

 

Is this over Wi-fi or Ethernet or both?


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
SD
Advocate

Re: Broadband speed

I have been with NOW for 5 years.

Its wi-fi

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Broadband speed

@SD 

Can I assume you've split the Wi-fi signal?

 

https://help.nowtv.com/article/improve-broadband-speed


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
SD
Advocate

Re: Broadband speed

What do you mean 

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Broadband speed

@SD 

Do you have two bands 1 for 2.4ghz and 1 for 5ghz?

 

The latter provides a faster speed.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
SD
Advocate

Re: Broadband speed

I have super fibre and when checked on now tv it said everything was fine and it was running at 49.9mbps and when checked on speed test.net it was 35.5mbps. It has been dropping  service again lately. We had a problem before and it was dropping more than 100 times a day. It took 5 engineers backwards and forwards over about 6 months to fix it. Lasted a day and drop service but only a few times on e in a while. Problem its dropping service more often again a d its slow when son playing ps4

 

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Broadband speed

@SD 

Use the link I provided to split the Wi-Fi bands.

 

You might need to call the team however.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

View solution in original post

0 Thanks
Reply