23-01-2024 11:33
My broadband speed has dropped from 62.28Mbps on the 11/12/23 down to 8.82 21/1/24 and now down to 5.75 all lights are on. BT master socket 5c with separate phone and internet sockets
23-01-2024 11:41
@Jay1
No chance of staff telling you on here. See this link.https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
This link also shows any planned outages as well wide spread faults.https://help.nowtv.com/service-status
You need to call the broadband team. See link for number.https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Also when you report it and only when you report it you’ll no doubt be in line for compensation.https://help.nowtv.com/article/auto-compensation
