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Aleksandr
Newbie

Broadband set

Hello! I've subscribed for NOW for an apartment that I will move into only on February 1. I've received an email from NOW that says that my broadband and phone will go live on 03/02/2023. It also says that an engineer's visit is not needed and I don't even need to be at home. Does this mean that the router will arrive by mail on February 3 or will the router come earlier and on February 3 it will only start working. I need to know because the apartment is empty now and there's no one to receive a parcel. Thanks!

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Aleksandr 

The router will be tracked by Royal Mail. So you’ll be able to sort it out that way.

As for the go live date it will be anytime until midnight on that date.

FYI that I do not work for NOW, just a NOW customer trying to help
Aleksandr
Newbie

@gavs82008  thanks! I think that clears it up.