Broadband out since morning 2aug 2023 in west winch,Norfolk

[Bazee]

Any updates to this outage please?

[gavs82008]

@Bazee 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Bazee]

I have:

restarted router

checked all connections

no dial tone on phone as well

no internet light

reset the router

prayed 3 times

still no internet

please advise urgently

[gavs82008]

@Bazee 

Call the broadband team using your mobile if you have to. My first post provided the link for the number.

[Bazee]

useless phone number 

[gavs82008]

@Bazee 

Are you calling the number from the link I provided?

[Bazee]

NO BROADBAND SINCE MORNING

USELESS CUSTOMER SUPPORT

AUTOMATED RUBBISH ROBOT ANSWER PHONE

DEPLORABLE SERVICE

WORST CUSTOMER SERVICE ACTUALLY NO CUSTOMER SERVICE

NO INFORMATION

NO REPLY

NO HELP

WORST BROADBAND PROVIDER