18-03-2024 14:04
Over the last week my Broadband connection keeps going down and I can't find any contact details to get support, the chat bot doesn't work unless my internet is working and even then is completely useless.
Most of the time if I reboot my router it resolves the issue, but not every time and I shouldn't need to keep doing that.
How can I escalate this issue and get my line checked or router replaced?
Thanks
Solved! Go to Solution.
18-03-2024 14:23
We fellow-customers are powerless to fix your broadband 😢
Call 150 from a Now landline, or take your pick of:-
0800 759 1213, 0330 041 2518, 0330 041 2462, 0330 332 3050, 0330 041 2473, 0333 759 4816
18-03-2024 15:27
Call from one of the many numbers from the post marked as a solution.
18-03-2024 14:23
We fellow-customers are powerless to fix your broadband 😢
Call 150 from a Now landline, or take your pick of:-
0800 759 1213, 0330 041 2518, 0330 041 2462, 0330 332 3050, 0330 041 2473, 0333 759 4816
18-03-2024 14:56
@TimBo Unfortunately it's not an issue with the WiFi, I finally managed to speak top Now.
150 didn't work but 0800 759 1213 did, also unfortunately they said they can't do anything right now as it's currently working, I have saved the number and will call them back when it goes down again.
Thanks everyone
18-03-2024 19:06
Splitting the bands is snake oil.
I expect your router just needed a reboot to stop misbehaving, and it got one.