Broadband dropping out

[Sims]

I've had an issue for the last couple months now. My Internet keeps dropping out and the only way to fix it is to reset the router, I've emailed nowtv and they said its a WiFi signal issue but my TV is connected to the router with a cable and all the lights are staying green when it's saying there's no Internet 

[gavs82008]

@Sims 

See this thread. 

https://community.nowtv.com/t5/Setup-Performance/No-internet/m-p/595103#M15850

[Sims]

There's no issue with the line I'm not sure if it's the router but I've tried a different now tv one and had the same issue

[gavs82008]

@Sims 

Then call the broadband team to get them to send out an OpenReach engineer?

[RoyB]

@gavs82008 @Sims 

If all the lights on the router stay green, they are likely to say the issue is beyond the router, and thus outside their purview.

My next step after turning off IP6, if that were not effective, would be to try a different Ethernet cable, CAT 6 or better, from router to TV.

[RoyB]

@Sims 

Try disabling IP6 in the router.