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Silolz
Advocate

Broadband/calls down

Broadband and calls have been down since Friday 26th.

 

a tree hit brought down the outside cable, but since the cable has been it back up again. However the internet and calls have still not returned.

 

i have followed the steps requested when trying to connect to the box, however these are failing.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Silolz 

See thread below, you’ll find a number to call 

https://community.nowtv.com/t5/Setup-Performance/Broadband-and-Phone-down/td-p/570169/jump-to/first-...

FYI that I do not work for NOW, just a NOW customer trying to help