Broadband Outage since 1330

[tryingtowfh]

Hi All, 

Am in London W2,  and haven't had broadband all afternoon.  Is anyone else having the same issue?  The Now App just says, "There is an outage affecting this customer" but I can't get any more information and it's really affecting trying to work from home.  

Any further information would be really helpful, thanks

[redchiz1]

Nobody from NOW will respond here I'm afraid. If it is a known outage then it will take however long it takes to fix it. All I can suggest is that you call the support team on 0330 332 3050 for any further updates. 

[gavs82008 · Accepted solution]

@tryingtowfh 

To follow up from @redchiz1 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

[tryingtowfh]

That’s really useful. Thank you. Got back online at 2330 last night thankfully!