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Xither
Advocate

Broadband Down Sussex

Anyone else got their broadband down? Any update as to when this will be fixed?

 

Cheers

56 Replies
Cat1
Advocate

My broadband is down, I'm in Brighton. It's been down for about an 1 hour and I've been on hold since then!!

Sh3n
Advocate

In kemp town and hours has been down to since 6:30pm. Hopefully back up soon or at least before work in the AM. 

Mrslythgoe
Advocate

Mines the same so annoying 

jdqwjdiqj32
Observer

My Broadband is down in Kent for the last hour as well and I can't call customer service as they are closed!

 

Now TV sort your service out! 

Lucie98
Mentor

Mines dropped and been on the phone on hold for 40 minutes still waiting they are going to be closed so doubt it will be sorted tonight

Stacey34
Advocate

I'm in Brighton and mine been down for the past hour. Annoying. Tried to call and the automated service said they are aware of broadband issues 🤷‍♀️

Lucie98
Mentor

It seems like every time they take payment for the bill it always does this i cant be bothered to keep going through this rubbish

JLK2
Mentor

Mine has been bad a few days, keeps asking me to sign in.

Gone off totally now, Amber light on the router. Just called Now and auto message said closed for the day and cut me off. 

I'm in Worthing, West Sussex. 

 

How do we find out what's going on? 

 

Lucie98
Mentor

Not a clue feeling frustrated is an understatement tel:0330 041 2480 it says this number is going till11pm so i am going to try it in a min if i get nowhere on the phone line im on at the minute

ChrisM1968
Advocate

NowTV are THE WORST broadband company I have EVER been with. Simply appalling with NO phone support. Dreadful. 

 

ChrisM1968
Advocate

Oh, PS - I am in Crawley, so the issue is quite big. Only been with NowTV broadband for a month and the service is dreadful - my broadband dropped today when on a teams call. Genuinely dreadful, I should have stayed with PlusNet

schnapps
Legend 5
Legend 5

The NOW Broadband Helpline closes at 8pm and reopens at 8am tomorrow morning.

 

Sky / NOW seem to be aware of the major outage in the South East of England region reading this Tweet below from Sky.

 

Screenshot_2021-09-01-20-29-23.png

 

Wabearsabi
Observer

Down in Brighton 😞

Andy7w6w
Mentor

Back up now in Kent. 

RH1
Occasional Poster

Down again in Kent

gavs82008
Legend 5
Legend 5

@RH1 

Two posts up from yours the number for broadband team to call. 

FYI that I do not work for NOW, just a NOW customer trying to help
RH1
Occasional Poster

Thanks but it’s just recorded message saying they know there’s a problem and to go to the help forum (this site?) for more info…

gavs82008
Legend 5
Legend 5

@RH1 

Wow, that's not very helpful!

 

On the forum, all you will find is like minded customers. NOW staff very seldomly come on the forum itself and post comments. 

 

Thankfully I am up in Edinburgh Scotland, so have escaped any of the broadband outages!

FYI that I do not work for NOW, just a NOW customer trying to help
Jemma1
Advocate

Also Crawley. Went down at 6.30pm last night. 

Whyhaveone
Mentor

Still down in Chandlers Ford, since 18.30 yesterday. 

Any response from Now TV re this?