BOOKING AN ENGINEER TO FIX THE BROADBAND

[NICK2003]

I NEED TO BOOK AN ENGINEER TO COME AND LOOK AT THE BROADBAND CONNECTION AS IT IS NOT WORKING, THIS SITE IS ABSOLUTELY USELESS TO TRY AND FIND EVEN A PHONE NUMBER TO RING UP.  DOES ANYONE HAVE ANY SUGGESTIONS, I VAGUELY REMEMBER BOOKING THIS ONLINE PREVIOUSLY BUT I CANNOT FIND IT NOW.  THANKS

[gavs82008]

@NICK2003 

You won't get any form of staff giving updates on here in relation to broadband. It has never happened in my time of using the forum.

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

PS don't use caps as it infers that you are shouting at us 😛

[NICK2003]

Haha, fair enough about the caps, I was pretty annoyed though 😂