I have not used a forum before It would have been good to have read the comments similar to my own BEFORE I left B.T and their proposed 2 year slightly more expensive package for basic phoneline and Super Fibre Broadband than the NOW one at 12 months for the same deal but cheaper.
Had I researched it properly and discovered that BT SKY NOW and OUT REACH (engineers) are all the same company who have a monopoly and whose directors (the money people) make life very difficult to live without the Internet and want us all to sit back take whatever shoddy service they offer and just PAY.
Yes had I known what a mistake it was to change I could have left things as they were with BT and just waited till my friend who is 93 Blind Deaf and Housebound no longer needed the Internet for her carers to do their paperwork and organise her medications ect then just stopped paying the bill whatever stage the contract was at when she no longer needed it I wouldn't have been my problem like this is trying to get any kind of help from NOW even to cancel the contract that they have failed for 4 days now to keep and still there is no sign of the Broadband or internet use NO engineer having waited for the promised one from 8am - 6pm today and knowing there will be none over weekend . Left hanging for 20 minutes to try and speak to someone to cancel I've given up Looks like my friend who has already paid her first months payment will have to pay a lot each month for nothing but a working phone line I don't know what to do now but give up
