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Lauren21
Advocate

Activation address is the same as delivery address but does not match the correct address in setting

I have recently purchased a new contract and am waiting for my Hub 2 box to arrive. 

I have just checked the Orders and Appointments section and noticed that the activation address is the same as the delivery address, but these should be different. 

I checked the activation address in my personal settings and this is the correct address. 

Will the Hub be activated at my new address if the activation address does not match the one in my personal settings? 

1 ACCEPTED SOLUTION
redchiz1
Champion 2

Nobody from NOW will get back to you here I'm afraid, they don't respond on the community. Give them a call on 0330 332 3050.

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2 REPLIES 2
redchiz1
Champion 2

Nobody from NOW will get back to you here I'm afraid, they don't respond on the community. Give them a call on 0330 332 3050.

gavs82008
Legend 5
Legend 5

@Lauren21 

Are you currently moving property?

The router will be delivered by Royal Mail and you'll get a number to track it with. So you can reroute the delivery.

FYI that I do not work for NOW, just a NOW customer trying to help