subtitles not display

[john74]

I watch now Tv on my tv LG C8 . when im watching a movie the subtitles does not display even the settings is on.

any solution to this ?

[gavs82008]

@john74 

Have a nosy at this link. Pay attention to the bottom where it says “get in touch” as this takes you to another page to contact via call about subtitles.

https://help.nowtv.com/article/can-i-watch-with-subtitles

[gavs82008]

@john74 

Also to add.

Can I assume you’ve done a reset to the TV?

Delete and reinstall the app?
If you can’t, try clearing the app cache.
https://www.verizon.com/support/knowledge-base-203308/

[john74]

ok. thank you