FAQ - Set top boxes & Smart TVs
We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku
Discussions
IP address not recognised as being in the UK
I have just changed service provider to community fibre and NOW tv thinks my ip address is in the USA. I have used several “find my IP” links via Google to check this and they all say that my IP address is London. I have also tried resetting the rout...
Cannot get past Join with QR code screen?
I've not used NOW stick for a while. Only ever used it for TV catch up. Why can't I not get past the 'Join with QR code screen? I've tried to close this screen but remote won't let me. Changed batteries, turned on and off and have done all the us...
Sky Box Office on Apple TV
Hi, I currently have an Apple TV 4K box attached to my TV. I use it to watch sky sports via NOW and i have a separate TNT sports subscription via Discovery+.However, there is no option to watch Sky Box Office events via Now, nor is there a dedicated ...
Continue Watching different on each device?
I have a Now TV subscription with Boost. It seems that the Continue Watching list is different fror each device, depending on what has been watched on it? I this correct? This partially solves the problem (for me) of not being about to set up differe...
New Roku app version 8.0.1 not showing Watchlist
NOW app for Roku was updated today to 8.0.1. Now it isn't showing Watchlist or Continue Watching at all. They still seem to be there on Android, so I assume this is a problem with the Roku app.
NOW Stick wiped my watchlist and won't sync back like all other devices
Hi,Has anyone else had this problem?I watch NOW on various devices including tv app, mobile app and through browsers. But my NOW tv stick seems to be broken since a recent update and won't fix itself.- My watchlist just disappeared on this device- I ...
Live Pause Feature for more devices has been added by NOW
Only noticed this tonight that my Amazon Fire Stick 4K allows live pause up to 30 minutes for the live Sky Sports channels which is a recent addition.Looking at the NOW related help article other devices (not all though at the moment) now offers live...
Resolved! no longer receiving bonus stream football games on my talktalk box
until a few months ago I always received the red button games on my talktalk box, these are the bonus stream games which can be found at the bottom of the screen, but for the last few months i have stopped getting these games, I still have the same t...
Resolved! Red button football bt tv
We used to be able to get red button/bonus stream games through the app on our YouView BT TV box but they’ve disappeared recently, does anyone have any ideas on what’s happening and if they’ll come back?
Buffering only happens with NOWTv
So I have seen so many people with the same issue with NOWTV. Netflix Disney Amazon all stream perfect. But NOWTv buffers every time. I have seen alleged fixes that are not fixes. This is not an internet issue at user end this is a NOWTv problem. Wh...
