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SueS
Advocate

Watchlist disappeared

I suddenly have no access to my watchlist when using Now app on my samsung smart TV. It does still exist as I can still add to it, I just can't see it. I can still access it if I use the app through my samsung tablet. I have only had this issue since the look of the home screen changed, which makes me think Now have caused this problem. Is anyone else having the same issue? So far all the solutions that Now have come up with have not resolved the issue.

31 Replies
gavs82008
Legend 5
Legend 5

@SueS 

Are you able to delete and reinstall the app?

 

You could try unplugging both TV and router separately for a minutes.

 

The app updated across all my devices and I’ve not had any issues with the watchlist. However I don’t own a Samsung TV. 

FYI that I do not work for NOW, just a NOW customer trying to help
EilishB
Advocate

My watch list has also disappeared from my Samsung TV app. I’ve tried asking for help on the web chat but they’ve said “My TV” is only supported on IOS devices. Surely that can’t be right?! Thousands of people have a Samsung Smart TV.

gavs82008
Legend 5
Legend 5

@EilishB 

Try clearing the cache on the TV.

https://www.windowsdispatch.com/clear-app-cache-cookies-samsung-smart-tv/

Worst case set your TV back to factory settings.

FYI that I do not work for NOW, just a NOW customer trying to help
EilishB
Advocate

@gavs82008 I’ve done everything you can think of and nothing works. It’s only been a problem since the app updated on the TV. It’s obviously an issue with the app that’s causing the watch list to disappear, as I can see it on my iPad.

gavs82008
Legend 5
Legend 5

@EilishB 

Very odd, and highly frustrating! 
Perhaps if you don’t want to deal with live chat all the time you can take pictures and send it to customer support. Let’s face it, the watchlist is for EVERY device including smart TVs.

 

Address in the picture below.

A693137A-1F3D-4782-81E6-FDD9D977FC23.jpeg

Hope you get it sorted!

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @EilishB 

 

A few Samsung Smart TV customers have experienced this in the last week or so.

 

Here's another example on the Community Forum.

 

https://community.nowtv.com/t5/Entertainment-Kids-Shows/No-watchlist-on-Samsung-tv/m-p/566281 

 

Sorry i can't offer any suggestions to fix it, but when my Watchlist disappeared a couple of years back it automatically returned in a few days without me doing anything.

 

I think the NOW live chat advisor might be getting confused with downloads which is only available on mobile IOS and mobile Android devices.

 

From my understanding only the old NOW App on Apple TV didn't support My TV, but the newest App has added this.

therealhakdaddy
Scholar

Having the same issue with the LG app on my tv watchlist has vanished

gavs82008
Legend 5
Legend 5

@therealhakdaddy 

You can try to delete and reinstall the app or to set the TV back to factory settings (which may or may not resolve the issue).

Or it could be a random glitch as mentioned above and will randomly resolve itself.

FYI that I do not work for NOW, just a NOW customer trying to help
GW
Mentor

Gone on both my LG TVs, still there on my Apple TV. 

I watch so little on Now now as I can’t stand to use the UI -but they’re still getting my money so who cares 🤷🏻‍♂️ 

 

Just got to wait out that HBO contract, I guess. 

Alk2
Scholar

[Post removed as I got confused with the "continue watching" list - which has now returned for me anyway - apologies!]

Simon-J
Community Manager
Community Manager

Hi @Alk2 @SueS @therealhakdaddy @EilishB 

 

Thanks for posting. 

 

Is this still happening for you?

 

If you're able to can you provide the following info:

 

- Make and Model on the device/s you're seeing it on

- Can you see your Continue Watching section?

- If you're able to please upload a screenshot, by dragging it in the box at the bottom or clicking the camera icon. If you're not able to please upload it externally and share a link.

 

Thanks

 

Simon


 

 
DEVONPRINCESS
Scholar

My watchlist has gone too. It was there this morning. I watch now tv on my PS4 through Panasonic tv. 

DEVONPRINCESS
Scholar

Watchlist still visible on my now tv iPad app. Ps4 must have updated it and watchlist now gone 

EilishB
Advocate

Hi, my TV is a Samsung UE43RU7020. I can't upload a picture but basically, I can see my "continue watching" playlist, the home and now trending section. Then it jumps to "previews". Still no watchlist 😞

 

therealhakdaddy
Scholar

PXL_20211006_211821963.jpg

 model: LGTV WebOS UN74006LB

 

Nope unable to see continue watching section

RoyB
Legend

@Simon-J 

 

I have Now on my LG TV and on a Roku Express plugged into it.

 

TV

 

LG webOS TV NANO796NE software version 03.23.45

 

On the TV, NOW Version 6.9.14, checked up to date, installed 11/07/2021

 

Watchlist OK, no Continue Watching 

 

CE13FD2B-4516-49A9-B7BB-8545A06BF4D9.jpeg

(Turn head to view)

 

 

ROKU

 

Roku Express 4K software version 10.5.0 build 4167-CR

 

On the Roku, NOW version 6.5.2, checked up to date

 

Watchlist OK, Continue Watching OK

 

 

8CA72AA7-F5FB-4CC5-A0FC-2599C7C4FFFA.jpeg

 

To keep viewing the Community in the previous chronological sequence, under ‘My Settings/Preferences/Preference Options, choose ‘Display’ and select Linear, then choose ‘Linear Layout’ and select Oldest First, and finally press Save. Many thanks to redchiz1 for this
Also please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.
RoyB
Legend

@Simon-J 

 

I have Now on my downstairs LG TV and on a Roku Express plugged into it.

 

TV

 

LG webOS TV OLED65GX6LA software version 03.23.35

 

On the TV, NOW Version 6.9.14, checked up to date, installed 23/07/2021

 

Note that this is the exact same version that does not work on the upstairs LG NANO.

 

Watchlist OK, Continue Watching OK

 

B27B276B-6775-4D12-AA11-C7A9678A4F73.jpeg

(Stand on head to view)

 

The downstairs Roku information and operation is exactly the same as the upstairs one.

To keep viewing the Community in the previous chronological sequence, under ‘My Settings/Preferences/Preference Options, choose ‘Display’ and select Linear, then choose ‘Linear Layout’ and select Oldest First, and finally press Save. Many thanks to redchiz1 for this
Also please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.
DavidBrent
Mentor

@Simon-J @My watchlist has disappeared from the Now TV app on BT You View box. I can add programs to the watchlist but not access them.

therealhakdaddy
Scholar

So one month later any update from now TV after giving you this info to troubleshoot? @Simon-J 

DavidBrent
Mentor

@Simon-J nope, still not there after a few emails back and forth. Not heard anything for a week after being told it was sent to next line support so I emailed again yesterday.