08-09-2017 9:00
I recently subscribed to NowTV specifically to use the app on my Samsung Serif TV (UE40LS001AUXXU), but am unable to. Whenever I populate my username/password and click the sign in button nothing happens - no error message, no loading page, nada.
i notice in the smart hub apps section that the latest update of the app on the serif tv was quite some time ago (10/11/2016 - version 1.0.17), and have read on this forum that a later version has since been published and pushed out to other Samsung TVs.
any ideas?...
28-05-2017 10:25 - edited 28-05-2017 10:25
Hey DJGK - I have reported it direct to now tv via the online chat and they have logged it to the enginneers
I pointed the guy at this forum post but it would be great if you could do the same
Its so annoying isnt it ;(
28-05-2017 11:37
28-05-2017 12:59
Serif is the one of the nicest designs I have ever seen, and Now TV basically brings sky without a skybox which is crucial 🙂 I used to have a sky box, and since Ive left I have told so many of their staff that call me with offers, I liked the service but hated the box, they just don't get me lol
28-05-2017 13:09
Very smart 😉
30-05-2017 18:08
09-06-2017 20:31
13-06-2017 19:51
Yesterday I took delivery of my nice shiny Serif TV and I have exactly the same problem. I still have my Apple TV box so I can use that, but seriously? Why launch the product if it doesn't work?
I assume that the app is the standard one for the Samsung platform and there is some peculiarity of the Serif that causes this. It's not a 'send it back' issue, but it's not a great first experience.
14-06-2017 21:30
Hi nickellis, first off welcome to the serif family. I remember unboxing mine - its the msot awesome feeling isnt it!
I am working with Now TV support to get this sorted, and I'm hopeful this will be done soon.
I used to have a apple tv, but plex, and the built in apps meant i didnt need it anymore for the cleanest of looks 🙂
Thank-you for posting, the more of us that do highlights the fault more!
22-06-2017 18:37
Hi did this ever get fixed for you?
I have a Serif TV too & have the same problem after being logged out I can't sign back in.
its really irritating as I want to watch the rugby on Saturday - logged a call with NowTV but no response......
thanks
26-06-2017 21:26
Hi RW101
I am still working on this issue I'm afraid, in fact since the 21st May - unreal right
The software seems to have updated today but the sign in button is still not working
Its an absolute disgrace
Will keep this feed up-to-date
If you get a solution please let me know
Sorry to hear you have an issue - at least we can say someone is - because Now TV dont give two hoots
Chris!!