Streaming error THEO_ERROR.5002.MAIN_CONTENT on Samsung tv

[Tennis_Fan]

I've been trying to watch the catch up tennis matches on my Samsung TV with very limited success. The majority of the time when I try I get the error THEO_ERROR.5002.MAIN_CONTENT. Very occasionally it works, but this is extremely rare. I can stream the catch up matches on my laptop, so suggests I have no problem receiving the stream to my address. Anyone had anything similar and fixed it?

[RoyB]

@Tennis_Fan 

Google is your friend:-

https://www.justanswer.co.uk/consumer-electronics/ohwcd-i-m-getting-error-code-theo-error-5002-main-...

Somebody paid for that answer, which doesn’t include my goto fix for Samsung TVs; unplug it from the mains, wait at least two minutes for the electrons to die, and then plug it back in and try again.

[Tennis_Fan]

Hope nobody did pay for that, there's no answer in there - just a switch off / switch on a few things and see (hope) if it makes a difference. I did Google but nothing obvious came up, the usual list of things with a partial match. The question that needs answering is what does that error mean - it has a specific code so it must be for a specific reason. I hoped the community would have an idea, as I didn't want to go direct to Now because I have no confidence that I'd get a decent response.

[Nitro]

@Tennis_Fan Theo Error!, is your tv a 2016 Samsung?

[Tennis_Fan]

@Nitro Could be, I've had it for at least seven years, if not more. Is there a known issue with these?

[Nitro · Accepted solution]

@Tennis_Fan TheoPlayer is very rarely used - most new samsungs use shaka player, which is more adaptable to bitrate (slower speeds) - I haven't come across Theo in a very long time.

My recommendation - get an external device, with NOW, and connect it to your tv - will save you more hassle in the long run, unless you are planning to upgrade your tv.

[Tennis_Fan]

@Nitro thanks for this, makes sense. I can connect my laptop to the TV so will use that if needed in future

[RoyB]

@Tennis_Fan 

Be aware, though, that using a laptop limits you to 720p and stereo, even if you have the Boost that should give you HD 1080p and 5.1 surround 😢

[Tennis_Fan]

@RoyB thanks for this Roy, fortunately neither of those limitations are an issue for us 😉

[Nitro]

@Tennis_Fan most welcome.