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Anonymous User
Not applicable

‎20-06-2022 21:36

Samsung TV no HD

I have a 1 year old 4k smart tv with now tv and boost but non of the channels are coming though with HD. Any ideas?

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6 REPLIES 6
schnapps
Legend 5
Legend 5

‎20-06-2022 21:51 - edited ‎20-06-2022 21:57

Hi @Anonymous User 

As it been more than 4 hours since you purchased the Boost Membership? 

If not, sign out and back in on the NOW App on your Samsung TV to trigger Boost.

I am also assuming you have more than 11 Mbps internet down speed.

Does the TV NOW and Next Guide show HD next to the channels? 

You will not see HD on the television screen under the channel digital on screen graphics name.

Another method to check if you are getting a 1080p stream is when watching something press the info button on your Samsung remote and if a figure of around 8000 pops up on the screen than this denotes 1080p HD.

Give it around 20 seconds for the stream to fully ramp up.

A figure of around 4800 would be 720p.

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schnapps
Legend 5
Legend 5

‎20-06-2022 22:06 - edited ‎20-06-2022 22:07

In response to schnapps's comment

Hi @Anonymous User 

When pressing the info button on your Samsung remote during a stream to see the streaming figure of around 7800 to somewhere around 8000, make sure if it's a on Demand TV show or movie that if you press the pause button the NOW pop on screen information banner has the HD icon (otherwise the content will be 720p with no HD icon symbol on the NOW information pop up banner).

More information about Boost.

https://help.nowtv.com/article/what-is-now-boost 

 

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Anonymous User
Not applicable

‎20-06-2022 22:11

In response to schnapps's comment
Signed out signed in

Sport channels only have s next to the and it’s streaming at 4800.

Checked my account and boost is active
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schnapps
Legend 5
Legend 5

‎20-06-2022 22:14

In response to Anonymous User's comment

Hi @Anonymous User 

With regards to the sign in and out, was that on your Samsung TV and not your online account ?

Did you give the stream around 20 seconds or so to settle down before hitting the info button on your remote ?

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RoyB
Legend

‎20-06-2022 21:53

@Anonymous User 

You have bought Boost on a different account from your other Now membership(s)?

You need to go into your account settings, the bottom rightmost tile on your Now Home Screen, and check that Boost is there, and that it is active.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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schnapps
Legend 5
Legend 5

‎20-06-2022 22:28

Hi @Anonymous User 

A Samsung Smart TV owner on this linked thread below had to download a fresh NOW App and signed back into the new fresh NOW App to see the HD picture.

https://community.nowtv.com/t5/Setup-Performance/HD-Boost-Samsung-TV/m-p/522206 

 

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