Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
RuthMB
Newbie

‎10-04-2023 7:22 - edited ‎10-04-2023 7:23

Problems with watching House of the Dragon

Just started watching House of the Dragon via my smart TV. First two episodes were fine, but the third one will play for thirty seconds or so at a time before stopping and going baack to the main screen. Any idea how I fix this?

  • LG
0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎10-04-2023 10:33

@RuthMB 

When you say “smart TV” what make is it?

Are you able to delete and reinstall the app?

What about unplugging both your TV and router for a few minutes ?

FYI that I do not work for NOW, just a NOW customer trying to help
0
RoyB
Legend

‎10-04-2023 14:31 - edited ‎10-04-2023 14:33

@RuthMB 

Just tried this (Season 1, Episode 3) on my LG GX, and it is playing perfectly.

So not a content issue, and probably an issue at your end; follow @gavs82008 ‘s advice, which should flush any caches that have gone dirty in your signal path.

I presume you have an LG TV, though you don’t say which model, and are using the app on that?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.