Now tv box

[Biggles]

I’ve done a factory reset on my box and getting “Opps something went wrong. There’s a problem loading the next page. Hit the back button on your remote and try again” when I do this I am sent to the get started page and then goes straight to the oops screen again. In a loop that I can’t get out off.  Any suggestions please.

[schnapps]

Hi @Biggles 

Have you tried a power reboot on both your NOW box and Router?

If that doesn't work, do you have mobile internet data on your smartphone and if so has a temporary test connect the NOW Box has a WiFi hotspot to your phone to see if you can get past the error message.

[Biggles]

Thank you. I’ve tried the power off but don’t really want to turn my router off tonight, I’ll certainly try that tomorrow. I have now tv on another tv, iPad and mobile and they all work fine. It’s just another box that I factory reset. My reason for doing this is that on all Sky sports channels the sound and picture are out of sync, this has only started happening recently.

[schnapps · Accepted solution]

Hi @Biggles 

The lip sync issue is a known problem which NOW are trying to fix with regards to the older NOW boxes since a recent firmware rollout.

Reading the tweets over on NOW Twitter Help they are still working on it.

A couple of forum members on here, forced 720p in the NOW Box display settings which seemed to fix the lip sync for them watching NOW Sky Sports.

[Biggles]

Hi schnapps

I’ve changed to 720p and it seems to have fixed the lip sync as I watched cricket for several minutes and it looks fine. Just need to get the other box working tomorrow.
Thanks again