24-01-2023 17:21
Hi there this has just started today, we’re watching nick jr on the live tv and every time a new program comes on I’m having to enter the pin! It’s driving me insane, I’ve tried changing the pin and logging out of the now tv box then logging back in. But it’s still happening, live chat was no help either
Solved! Go to Solution.
31-01-2023 16:01 - edited 31-01-2023 16:02
There's been an update today for the tvOS app that should have fixed this problem (Version 7.3.1)
Open the App Store and make sure you're running the latest version.
24-01-2023 17:44
See if this is of help.
https://help.nowtv.com/article/what-is-a-parental-pin
25-01-2023 6:33
Hiya, nope still asking me to enter a pin everytime a new program comes on when watching live tv. I wouldn’t mind if it was adult but it’s nick jr, so like paw patrol and Paddington bear!
25-01-2023 7:32
Very odd, best to report with staff via live chat. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Email address is in the below picture.
25-01-2023 14:02
Great thank you
25-01-2023 17:29
If you haven’t which I assume you haven’t. Get in touch with staff and report the problem.
As it won’t be spotted by staff on the forum.
25-01-2023 17:30
Already done so. But i’d like to see if op got it solved anyway
25-01-2023 17:32
25-01-2023 17:31
Hiya, I did the live chat and they basically said it’s something I have to live with. Even though it’s something that only started yesterday, I don’t have parental controls on either