Hi @schnapps @gavs82008 @Simon-J
does anybody else think the wording in that article is a bit weird particularly in relation to LG TVS. I had to read it a few times if you realise what it meant. it's not wrong though it just worded a bit strangely. Wouldn't it be simpler to say that
'live pause is supported on any sansung smart tv that's from 2016 or later any LG TV that's from 2018 or later And is supported by all models for any other smart TV manufacturer that we support ' Below is an extract from the help article that @schnapps Screenshotted above. I will also a place for URL to it at the bottom.
'Supported smart TVs, except for LG TVs running WebOS 3.x and below, and Samsung TVs from 2016 and earlier'
Do bear in mind that with LG TVs 2016 was webOS 3, 2017 was webOS 3.5 And 2018 was webOS 4.0.
Because you have said 3.X in the help article extract above I'm assuming your saying that webOS 3.5 does not support live pause. But this might not be clear to someone who is not familiar with LG TVs.
https://help.nowtv.com/article/now-features
I do not work for Now . I am simply a Now customer trying to help I am a
Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
