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JustJack
Advocate

LG TV app crashing

Hi,

 

There seems to be a problem with the LG TV APP. It's crash's often when trying to load a program. If I close the app and turn off the TV I am still unable to watch on the app on my phone as it says my account is in use.

My main issue is why does it crash this often.

 

Thanks

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gavs82008
Legend 5
Legend 5

Re: LG TV app crashing

@JustJack 

Are you able to delete and reinstall the app?

 

Should try unplugging the TV and router for a few minutes. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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RoyB
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Re: LG TV app crashing

@JustJack 

 

Which LG TV  is it, exactly?


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JustJack
Advocate

Re: LG TV app crashing

Hi thanks for the advice. I have tried an uninstall, switching it off and on again and reinstalling the app but it is still crashing

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JustJack
Advocate

Re: LG TV app crashing

Hi @RoyB it is an LG 43LM6300PLA

https://www.lg.com/uk/tvs/lg-43LM6300PLA

 

i brought it new about 18 months ago

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