Have to keep uninstalling NowTV

[Streakyb]

Every day I have to uninstall and reinstall the NowTV app on my chromecast to be able to watch anything. If I don't I keep getting an error saying no internet connection. I get this also with the app on my LG TV. It works fine with the app on my Android phone. 

If I haven't used the NowTV app on my chromecast for a few hours when I load it I get an error saying no internet connectivity. If I then uninstall it, immediately reinstall and login everything works as expected. Then if I stop watching with  the app for a few hours I have to repeat this process. 

Anyone any ideas? 

[gavs82008]

@Streakyb 

Do a factory reset to the TV as it sounds like an issue with the TV software. 

[Streakyb]

I have the same issue on both my LG TV and my Chromecast. Unlikely to be a
platform issue, has all the hallmarks of buggy software. Especially since
both the TV app and Chromecast app stopped working properly at the same
time. Unfortunately I can't say if this coincided with a software update.

[gavs82008]

@Streakyb 

Best report with staff via live chat. Be warned to go through the typical troubleshooting that you’ve most likely done though.

For live chat you want to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/problems-watching-now

[Ktulukane]

I have the same issue on both the Nivida Shield (tube) and the Fire Cube.

[gavs82008]

@Ktulukane 

Report it to staff using the method in my post from yesterday at 17:04