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Anonymous User
Not applicable

Help....I am being charged twice each month for one service

Hi, 

 

I have contacted you in the past as I seem to be being charged twice per month for one service. I have both entertainment and movie passess so my monthly bill is £6.99 and £9.99 respectively. However you are taking these twice each month from my account. I have searched for a phone number to contact you with no luck. I have also emailed you previously regarding this. Can you please contact me.

 

[email removed]

 

Thanks

 

Nicola Leighton

2 REPLIES 2
Anonymous User
Not applicable

The same thing has happens to me for the past few months!!
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum (both of you),


Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up windows (ie: windows within windows). Here's what you need to do: -


  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

Also, when your issue is resolved, can you come back to this topic and tell us what your issue was? As I suspect you have more than one NOW TV account!


Cheers