02-06-2016 12:26
Hi,
I have contacted you in the past as I seem to be being charged twice per month for one service. I have both entertainment and movie passess so my monthly bill is £6.99 and £9.99 respectively. However you are taking these twice each month from my account. I have searched for a phone number to contact you with no luck. I have also emailed you previously regarding this. Can you please contact me.
[email removed]
Thanks
Nicola Leighton
02-06-2016 12:43
02-06-2016 15:23
Hi and welcome to the forum (both of you),
Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up windows (ie: windows within windows). Here's what you need to do: -
Also, when your issue is resolved, can you come back to this topic and tell us what your issue was? As I suspect you have more than one NOW TV account!
Cheers