26-10-2012 22:52
NOWTV Wont work on my laptop, asked to install silverlight which i have done but it still wont load any film.
21-02-2016 19:09
Yes until recently. NowTV asks me every time to upgrade Silverlight which I have done. It just won' recognise the Silverlight update. I don't know why Sky find it so hard to support MAc users there must be millions of us
21-02-2016 15:58
Any progress on this..?
Pretty lame that a company the size of Sky cannot get one of the worlds most popular browsers to work on its native hardware....
27-02-2016 23:42
Really hoping you guys can help out.
I'm trying to use my 14 day free trial and I'm unable to watch anything!
I'm using a Windows OS and have tried both IE and Firefox (because yay, Chrome doesn't support Silverlight any more).
I've uninstalled, reinstalled and run updates for Silverlight 3 times already. I've rebooted and refreshed multiple times and still I get the error message "(T6002) - There's a problem accessing Microsoft Silverlight services. Please fix this to watch NOW TV."
I've gone through the steps in pretty much all the Silverlight FAQ suggestions and nothing has worked.
28-02-2016 7:47
@Anonymous User which version of Windows? If it's 8 or 10 I'd suggest using the Windows App instead of Silverlight, a lot less hassle.
If it's 7 or older do you have Avast antivirus? Avast is falsing flagging a file used alongside Silverlight.
I'd suggest whitelisting NOW TV
28-02-2016 16:48
@Anonymous User thanks for trying, but none of the above applies to me! 🙂
I'm running on Windows 7 Home Premium and I use AVG antivirus, not Avast.
Any other suggestions?
Thanks again, Mule.
01-03-2016 12:40
Hi @Anonymous User
Thanks for letting us know.
Can you try similar steps, only in AVG settings?
1. Under Advanced Settings> Exceptions and Add Exception
2. Drop down menu> URL
3. Add the URL *.nowtv.com/* > Apply> OK
Restart browser and try again.
Birgit
NOW TV Team
01-03-2016 18:44
Hi @Anonymous User, I tried those steps with AVG and I'm still getting the following error.
(T6002) - There's a problem accessing Microsoft Silverlight services. Please fix this to watch NOW TV.
Have tried IE and Firefox, to no avail. 😞
02-03-2016 17:38
Right, thanks @Anonymous User for trying.
I'm sorry that those steps haven't worked.
I'll get this looked into by our technical team, hopefully we'll get this sorted for you in no time.
Birgit
NOW TV Tea,
02-03-2016 20:26
Thanks @Anonymous User. I hope it can get sorted! I'm currently on the 14 day free trial, and at the moment I definitely won't be paying for a full subscription! 🙂
03-03-2016 14:41
Hi @Anonymous User
Thanks for your patience.
To fix this find the file below on My Computer and delete it -
C:\ProgramData\Microsoft\PlayReady\mspr.hds
If you're still having issues after deleting the file above, please follow the steps from the link below to search any corruption on Silverlight. Once this is done, please uninstall and reinstall Silverlight -
https://support.microsoft.com/en-us/kb/2608523
Give me a shout if you have tried the steps and whether it's sorted or you need further help 🙂
Birgit
NOW TV Team