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Anonymous User
Not applicable

‎05-11-2017 13:57

Sound but No Picture

ive just paid for a day pass and i havent got a picture

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3 REPLIES 3
Andy
Legend 5
Legend 5

‎05-11-2017 14:05

@Anonymous User

 

Welcome to the forum. You don't mention what device you are using to watch, but if it's something connected to your TV via a HDMI lead eg NOW TV box, games console, etc then have a look at the following help page which explains what is happening

http://help.nowtv.com/article/Purple-screen-with-sound-NOW-TV-box

Start off by unplugging both TV and box at the mains, unplugging both ends of the HDMI cable and reconnect, then plug box and TV back in and see if it works.

 

If you are using a mobile/tablet/PC/Mac then post back with details of device and someone should be able to help.

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Anonymous User
Not applicable

‎05-11-2017 14:48

In response to Andy's comment
im using a laptop and ive downloaded now tv player but theres still no picture i kind of think ive been ripped off
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Andy
Legend 5
Legend 5

‎05-11-2017 14:55

In response to Anonymous User's comment

@Anonymous User

 

There are a few other users who've reported a similar problem. You could try this thread to see if anything helps

 

https://community.nowtv.com/t5/Windows-PCs-Laptops/NOW-TV-player-on-pc-have-sound-no-picture/td-p/431546

 

Theres also a couple of different ways of watching on a Windows machine that might work, eg you can try watching in-browser using Silverlight but this only works on IE11 browsers. More info here

 
https://help.nowtv.com/article/watching-now-tv-on-windows
 
or the other alternative is to download the NOW TV app from the Windows Store
 
https://www.microsoft.com/en-gb/store/p/now-tv/9wzdncrdm157
 

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