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Ashcutus
Advocate

Now TV player PC image quality is pixelated

Environment: PC (windows), NowTV app version 8.2.0.0 (re-downloaded and installed a couple of days ago), 1440p monitor resolution.

 

Channels:

Sky Sports Main Event & Sky Sports Football

 

Internet speed/connection type:

80mb down 30mb up

Connected via Ethernet direct to the router

 

Issue:

I have been using the NowTV sports subscription on and off for a year or so now.  I never have any issues with buffering, but just recently (last 2-3 weeks) the picture quality is very low, like pixelated blocks which makes whatever is on the screen look like it is from minecraft!

 

I also have a 1080p monitor attached to my PC and whilst the issue is still there, because of the lower resolution it isn't as pronounced.  I can't see any settings options on the NowTV player to manually change the quality, so I'm stuck with it - any idea what is causing this?

 

Note I do watch Netflix, Amazon Prime Video, BT Sport, Youtube & BBC iPlayer without any issues with quality, only the NowTV player.

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Re: Now TV player PC image quality is pixelated

Same for me, although I'm using the Now TV Player on a Macbook.
Netflix, BBCiPlayer, ITV Hub, UKTV Play, Plex, Amazon Video (or whatever that one is called now) - I use them all on the same Macbook and all are absolutely fine.
But Now TV Player when streaming live sport is awful - most of the game is unwatchable.
Think it's time to stop paying for Now TV...

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