26-02-2018 15:00
Hi,
Everytime I open the NOWTV player and click on the play button a white power ring briefly flashes up and then vanishes. Nothing happens after this. Could anyone give me some help to get this working again please?
Thanks!
Solved! Go to Solution.
26-02-2018 15:04
@Anonymous User
Welcome to the forum. Is the NOW TV Player helper app actually opening, or are you just clicking the play button on the NOW TV website? If the helper app doesn't open it may not be installed properly, try downloading it again from here
https://help.nowtv.com/article/download-now-tv-player
The alternative is to download the dedicated NOW TV app from the Windows Store and try using that instead
26-02-2018 15:04
@Anonymous User
Welcome to the forum. Is the NOW TV Player helper app actually opening, or are you just clicking the play button on the NOW TV website? If the helper app doesn't open it may not be installed properly, try downloading it again from here
https://help.nowtv.com/article/download-now-tv-player
The alternative is to download the dedicated NOW TV app from the Windows Store and try using that instead
26-02-2018 15:16
Thanks for the heads up! I've re downloaded of the link and it seems to have done the trick.
Thanks again.
27-02-2018 9:37
@Anonymous User No worries, glad you got sorted.
04-05-2019 10:54
Im having a similar issue, ive dowloaded the now tv player, and when i click on the link in my browser to play it opens up a window "this link needs to be opened with an application send to" and i have seleceted the now tv app and when i press open link nothing happens.
I have tried re installing the app multiple times and to no avail, i have tried different browsers, crome, firefox, opera, and still nothing.
Can anyone shed some light onto this abseloute mystery?
Thanks,
Sid
05-05-2019 9:30
You have possibly fallen between two stools
There are two ways of operating NowTV on a Windows 10 laptop; one is to start from the browser, which then needs to call on a helper Player to actually show the video.
The other is to use the NowTV app from the Microsoft Store (search for Now TV, not NowTV, to find this).
It sounds as if you might be starting from the browser, but when it calls for its helper Player, you are actually giving it the app from the Store instead, so it doesn’t work.
The trick is not to use the browser, but to start the Store app instead, which is self-contained and does everything you need to play NowTV video.
Or, if this isn’t quite your problem, download the Store app anyway, and use that exclusively; there might still be some account admin tasks you can only do in the browser (I’m not sure here), but it will play everything on your Passes.
22-04-2020 17:34
I had a problem with the recent update of the Now TV player that you can download and install to use on Windows 10. It stutters every 5 minutes. So I uninstalled it and have tried the NOW TV app from windows store but it doesn't let me log in just says somethings not right. I'm going back to trying the downloadable install file and see if it's fixed with a reinstall, but it's a bit poor really. No problems with Netflix, Amazon or Disney
06-09-2020 14:52
Hello, did you find a solution for this? After being unable to play any programmes I followed NOWTV instructions and reinstalled the app. Only now I'm getting a message in the app store saying the app isn't supported in safe mode, so I cant download it.
However, following a link shared above, I've downloaded the app (weird right?) but now can't log in!
Any ideas on how to watch NOWTV on Windows 10? There must be a lot of people with this issue surely?
06-09-2020 14:54
@Anonymous User
Were you actually running in Safe Mode, and if so, why?
Or was this something fanciful that the app or the Store came up with all on its own?
06-09-2020 15:02
Hi Roy,
The message "For security and performance , Windows 10 in S mode runs Microsoft - verified app..." blah blah, pops up when I try to download the app from the NOWTV website. Should I switch S mode off? Doesn't that impact the security or the device?
You can tell I'm a novice!
Thanks